Frequently Asked Questions
Everything you need to know about your Kozmo Shoes experience.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our returns portal to start a request for a full refund or a size exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited 2-day shipping options at checkout for those who need their footwear sooner.
Are Kozmo Shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, vegan leather, and breathable mesh. Please check the 'Materials' section on the specific product page for exact details.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my new shoes?
To prolong the life of your shoes, we recommend using a damp cloth for light cleaning and a specialized protector spray for suede or leather items. Avoid machine washing unless specified.